Shipping policy

Order Processing and Dispatch

As soon as you place your order, you will receive an order confirmation email. This confirms that we have received your order in our system and authorised your credit card for the purchase.

Orders are typically processed within 1–2 business days prior to dispatch.


Tracking Your Order

Once your order has been shipped, you will receive tracking details by email so you can follow its progress.

You can also track your order HERE


Delivery Timeframes

We aim to deliver your order as quickly as possible and work with trusted courier companies. Delivery times may vary depending on your location and the item ordered.

The estimated delivery timeframe for major Australian metropolitan areas is:
9–14 business days

Delivery timeframes exclude weekends and public holidays.

During peak periods delivery may take longer than expected. If you have not received your item within 15 business days, please contact our customer service team.


Orders Containing Multiple Items

If your order includes multiple items, they may arrive in separate parcels depending on supplier locations and dispatch times.


Delivery Notes

Undeliverable or Returned Parcels

In the unlikely event that your parcel is returned to us, a member of our customer service team will contact you by email.


Inaccurate Delivery Addresses

If there is a discrepancy in the delivery address provided with your order and the product is returned to us, a member of our customer care team will contact you.
A re-delivery fee will apply to any products returned to us because of an inaccurate address.


Damaged / Faulty Items

Please inspect the packaging of your item when it arrives. If you notice any damage, make a note of it when signing for the delivery.

If your item arrives damaged, please email photographs of the damage to hello@petsworld.au. We will work with you to resolve the issue as quickly as possible.


Need help?

For any shipping or delivery questions, feel free to contact us via our Contact page and we’ll get back to you as soon as possible.


Undeliverable Postcodes

We delivery to almost all postcodes across Australia. Before placing your order, please review the Undeliverable Postcodes section below.

We do our best to include all undeliverable postcodes on this list. However, some products may not be deliverable to certain additional postcodes. Orders for which no shipping service is available will be cancelled and refunded automatically.

If you need an item delivered to a remote area, please contact our customer service team before ordering to confirm that your order can be processed successfully.


STATE

POSTCODE

SUBURB

SA

5701

WOOLUNDUNGA

WA

6740

DRYSDALE RIVER

WA

6740

MITCHELL PLATEAU

WA

6740

OOMBULGURRI

WA

6740

KALUMBURU

WA

6740

PRINCE REGENT RIVER

WA

6740

WYNDHAM

WA

6743

WARMUN

WA

6743

CAMBRIDGE GULF

WA

6743

LAKE ARGYLE

WA

6743

DURACK

WA

6743

GIBB

WA

6743

KUNUNURRA

TAS

7151

HEARD ISLAND

TAS

7151

DAVIS

TAS

7151

MAWSON

TAS

7151

MACQUARIE ISLAND

TAS

7151

MCDONALD ISLANDS

TAS

7151

CASEY

 

Bulky items:

NT

0800-0999

NSW

2641,2717, 2831, 2898, 2899

QLD

4184, 4421,4450-4499, 4680, 4700-4805

4806-4899, 4900-4999, 9960-9999

SA

5701

WA

6055, 6215-6699, 6700-6799

TAS

7151